Effective Digital Content Management: The Power of Inventory and Audit

To ensure a robust digital content strategy, conducting a content inventory and audit is crucial. These processes allow you to examine and assess your existing content, identify what needs updating or removal, and spot areas for potential new content insertion.

First, let's explore what these processes entail.

## Understanding Content Inventory and Audit
Image suggestion: A checklist or spreadsheet symbolising the detailed analysis of a content inventory and audit.

A content inventory is a comprehensive list of your digital assets, collated either at the page or asset level, providing details of their characteristics. This gives you a clear picture of the volume and types of content you possess.

On the other hand, a content audit scrutinises the content listed in the inventory to gauge its quality. It helps identify content that needs updating, spots gaps where new content can be added, and pinpoints content that should be removed.

Why You Need Both Content Inventory and Audit

The short answer is yes, both are necessary. A content inventory provides a bird's eye view of your content, while an audit dives deeper, analyzing the quality and scope for improvement. These activities offer a holistic perspective, allowing for immediate and informed decision-making.

When and Where to Begin?

Image suggestion: A starting line of a race track, signifying the beginning of the process.

There needs to be a hard-and-fast rule about when to commence content inventories and audits. Some teams may kickstart new projects by deciding what content to retain or discard. Others might realize the need to evaluate their content over time to reduce redundancy and information overload. Regardless, if you still need to get a content inventory or audit, it's a good time to start.

Considerations for a Successful Audit and Inventory

Image suggestion: A group around a table with laptops, charts, and documents, indicating a collaborative effort in content inventory and audit.

Your audit and inventory should involve the right people, follow a transparent process, and utilize the necessary tools.

  1. People: Ensure the team involved in the inventory and audit includes the right stakeholders.
  2. Process: Follow a step-by-step approach to create your inventory and conduct your audit.
  3. Tools: Use tools like Google Sheets, Excel, or Numbers for creating your inventory and audit. Ensure the document is accessible to all relevant team members but only editable by authorized individuals.
How to Evaluate Your Content

Image suggestion: A scale or balance indicating the assessment of content.

Your audit should consider two main areas: the presence and the quality of content. Use rating scales to evaluate the extent to which something is present and use best practices, internal content standards, user needs, business goals, and metrics to assess content quality.

Deciding What Content Stays and What Goes

Review your entire inventory to decide the fate of inaccurate, outdated, or low-quality content. Record your decisions in your audit, noting whether the content should be kept, updated, or removed. When changes are needed, identify the necessary modifications and assign an owner to the task.

Keeping Your Content Inventory and Audit Current

Maintaining an up-to-date inventory and audit is essential. This means updating the spreadsheet to reflect newly created, modified, or retired content. Without ongoing care and attention, checklists and audits can quickly become obsolete and unwieldy.

Remember, managing an inventory and audit is a significant task that requires regular updates to stay relevant. The content management systems and tools can help keep your audit current, but the responsibility lies with its owner(s) to monitor and refresh it consistently.

You may choose to continue this task with the same group that conducted the original audit and inventory, or you may need to enlist additional help. The goal is to ensure your audit and inventory remain accurate, valuable tools for managing your content effectively.

In conclusion, conducting an inventory and audit of your digital content is valuable. It helps you understand your content landscape, determine what's working, and identify areas for improvement. Developing a robust content strategy that aligns with your business objectives and user needs is vital.

Remember, there is always time to start. The sooner you begin, the sooner you can optimize your content to drive better results.

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Enhancing User Narratives for Effective UX Storytelling
Introduction

Great stories can be powerful tools in the world of UX, but only some are natural storytellers. Thankfully, you can learn to create captivating user narratives. This article provides two essential suggestions to improve your storytelling: using the story triangle principle and the story-mountain template. 

[Image suggestion: An illustration of a story triangle and story mountain side by side.]

Understanding the Story Triangle

The story triangle illustrates the relationship between the story, the storyteller, and the audience. A successful story is a dialogue, not a monologue. Each audience may interpret the same story differently based on their unique experiences.

[Image suggestion: A simple diagram of the story triangle, with labels for story, storyteller, and audience.]

Example of a User Narrative 

Consider a narrative about user Mary, who must decide between taking a bus or a taxi to the central station after a late-night event. We propose a bus-tracking app that could compete with ride-sharing apps and promote public transportation. The audience can make various inferences based on their experiences while listening to the story.

 [Image suggestion: A comic strip-style illustration of Mary deciding between a bus and a taxi, with thought bubbles showing different audience members' interpretations.]

Audience Participation and Finding the Right Detail

Audience participation can enrich the storytelling experience, but it can also lead to misunderstandings. It's essential to balance providing too few and too many details in user-experience stories. Adjust the number of facts based on your objectives and the story's purpose. [Image suggestion: A balance scale showing "Too few details" on one side and "Too many details" on the other.]

The Story-Mountain Template

The story-mountain template is a visual representation of a time-tested story structure, helping guide the audience through exposition, rising action, climax, falling action, and resolution.

[Image suggestion: A diagram of the story-mountain template with labels for each stage.]

Applying the Story-Mountain Template in UX

Use the story-mountain template to create user narratives for your internal team. Start by introducing the problem or goal, then raise the main character (e.g., Mary) and provide relevant details about their background. Describe their experience using the product or service, highlighting the benefits or challenges they face. Finally, suggest a resolution or path to improvement. 

[Image suggestion: A storyboard of the story-mountain stages applied to the Mary bus-tracking app example.]

Conclusion: 

Stories are vital to effective UX design, but it's essential to tell them in a way that resonates with the audience. The story-mountain approach is one way to achieve this. For more storytelling techniques in the UX context, consider taking a training course on storytelling to present UX work.

References:
  • Bunting, Joe (2020). Freytag's Pyramid: Definition, Examples, and How to Use This Weird Structure in Your Writing. The Write Practice. Retrieved March 28, 2022.
  • Lupton, Ellen (2018). Storytelling is Design. Cooper Hewitt, Smithsonian Design Museum.
  • Quesenbery, W., & Brooks, K. (2011). Storytelling for User Experience. Sebastopol: Rosenfeld Media.

Revolutionising Website Audits for Long-Term Success: A Holistic Approach

As marketing professionals, we all appreciate the potential value of website audits in identifying performance and usability issues. However, it's increasingly clear that conventional audits often fail to provide long-lasting solutions. In this post, we'll explore why typical website audits fail to deliver and suggest a more comprehensive approach that addresses the root causes of problems.

The Limitations of Traditional Website Audits

Traditional audits focus on surface-level issues, such as aesthetics, usability, content, performance, and technical aspects. While resolving these issues may offer short-term improvements, they often only serve as a band-aid solution, leaving the underlying problems.

Addressing the Real Problems

Just as a doctor wouldn't treat a cough without addressing the patient's smoking habit, website audits should investigate the underlying reasons for the identified issues. In many cases, the blame is unfairly placed on the digital team responsible for the website's creation, while deeper organisational problems still need to be addressed.

Bridging the Gap Between Business and Web Teams

Instead of merely highlighting issues, a thorough website audit should delve into the organisation's digital readiness and project governance. A proper audit involves asking tough questions about how problems arose and encouraging a company-wide understanding of potential shortcomings.

Finding the Root Cause

If the root cause of an issue isn't immediately apparent, engage with internal teams to uncover their operational constraints. Experienced auditors can often spot recurring patterns and identify problems stemming from poor leadership, under-investment, interdepartmental feuds, or communication breakdowns.

The Future of Holistic Website Audits

Our vision for website audits involves comprehensive, long-term engagements prioritising high-quality assessments and user testing. By digging deeper and addressing the root causes of problems, we can ensure that audits provide lasting value and drive meaningful improvements in website performance.